You may exchange new, unworn merchandise, in its original condition, within 7 days of receipt date. Shipping charges are non-refundable. To complete the exchange process, we require a copy of the original receipt as proof of purchase.
Refunds (if applicable)
We have a no refunds policy, only in-store credit.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank statements. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Processing times may vary before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@brimzofficial.com.
Sale items (if applicable)
All SALE items purchased are final cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atinfo@brimzofficial.com and send your item to: 311a Queen St. West Toronto, ON, CANADA m5v2a4.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 311a Queen St. West Toronto, ON, CANADA m5v2a4
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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